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Our Triple Guarantee

BrandHK Moneyback Guarantee!

BrandHK stands by the quality of all items offered on the website.

  • In the unlikely event that you are not completely satisfied with your order, we guarantee to respond to any quality problems within 2 working days
  • We guarantee that if a product is defective we will replace it or, if this is not possible, we will refund your money
  • We guarantee all our USB chips for one year from the date of purchase

Please Note: This guarantee is applicable to garment orders only if they have been washed in accordance with our washing instructions. For items not shown on our website (special orders) our guarantee is to match the pre-production sample. Unless we specifically agree to match a Pantone colour exactly our guarantee extends to making a reasonable match only. Customers should inspect deliveries on arrival. Any problems should be notified to us immediately.

BrandHK On-Time Guarantee!

We know that you need your promotional gifts on time for your event or promotion. We guarantee to have your goods ready on the promised date or we will discount 10% from your order value.

Please Note: Our Sales Order with you will specify the date agreed. Any changes to this date must be agreed in writing between you and us. Changes to any order after we have started work will alter the promised delivery date. Extreme weather conditions, customs delays, or other Force Majeure circumstances may change the promised delivery date.

For orders delivered by courier we will guarantee the dispatch date as above. Whilst we cannot be responsible for delays in transit, we deliver all courier orders using our trusted global logistics partners so you can be assured your order is the best hands.

BrandHK Ethical Guarantee!

We are committed to sourcing only from factories that meet a minimum set of ethical standards. We define these standards as follows:

  • The factory will not employ children in any part of the manufacturing process.
  • The factory will not employ forced labour (e.g. convicts) in any part of the manufacturing process.
  • The factory will have good working conditions for employees: acceptable standards of cleanliness, hygiene and lighting.

Market Insights »

Top 10 Tips for Choosing the Perfect Corporate Gifts
Top 10 Tips for Choosing the Perfect Corporate Gifts

Selecting the ideal corporate gift is an art that can significantly enhance your business relationships. Whether you’re expressing gratitude, celebrating a partnership, or motivating your team, the ri...

CLICK HERE »
Top 10 Corporate Gifts in 2024
Top 10 Corporate Gifts in 2024

Choosing the right corporate gift is essential to get maximum bang for your gifting buck...

CLICK HERE »
Our top recommendations for New Staff Welcome Packs
Our top recommendations for New Staff Welcome Packs

As any HR team knows, Welcome Packs are a great way of getting that relationship off on the right foot....

CLICK HERE »
Explainer: Hong Kong`s Single Use Plastic Ban
Explainer: Hong Kong`s Single Use Plastic Ban

Hong Kong`s new Product Eco-responsibility Ordinance came into force on 22 April 2024 and aims to significantly reduce single-use plastics that end up polluting the planet. What is it and how will it ...

CLICK HERE »

What Our Customers Say

Just wanted to email you in person and commend the work put in by Mr. Raymond Cheng. He is an exceptional salesperson & managed to help us very well. All the employees at my company LOVED the merch!

- Senior Business Development Manager, TOPO

Nice company, nice staff, nice products and nice service. Products are popular among our global customers. Very happy to cooperate with such a great team!

- Microchip Technology Hong Kong

The team is friendly and professional, and always respond quick on my requests and queries.

- Edwards Lifesciences

Really outstanding customer service which absolutely exceeded expectations. Super responsive and helpful all the way through.

- Jonathan, The Hong Kong Legal Walk

Ordered customised mugs for an event. They were of good quality, done professionally and delivered on time. Kudos to good service from the customer service rep, Raymond.

- ULI Asia Pacific

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Contact Us

  Need help? Contact our Sales Team!

  +852 2516 7944

  sales@brandhk.com

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Unit D 9/F Central House
270-276 Queens Road Central
Central
Hong Kong

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Prices are exclusive of setup, delivery and taxes. No taxes are applied in Hong Kong. Please note that lead times are exclusive of delivery or shipping time.
Prices and specifications are subject to change without prior notice.

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